GTC

GENERAL TERMS AND CONDITIONS OF RENTAL AND SALE

Article 1: Identity of the SellerPiternel BV/SRL, (hereinafter referred to as "Piternel"), with its registered office at Avenue Louise 209A, Box 7, 1050 Brussels, Belgium, registered with the Crossroads Bank for Enterprises under number BE1032.635.175, Email: info@piternel.com, Phone: +32 (0)491 91 91 21.

Article 2 : Scope of ApplicationThese General Terms and Conditions govern every order, rental, or use of equipment offered by Piternel through its website, by electronic means, or through any other channel accepted by Piternel. By placing an order, the customer acknowledges having read and accepted these Terms and Conditions in full and without reservation.

Article 3 : Nature of the ServicesPiternel offers: • the rental of baby and childcare equipment; • in the form of age-based packages (0–6 months, 6–12 months, 12–24 months); • and/or individual items. The equipment offered may be: • owned by Piternel; or • supplied by contributing parents, inspected, cleaned, and approved by Piternel before being made available for rental.

Article 4 : Availability of EquipmentAll offers are subject to availability. If an item is unavailable, Piternel reserves the right to replace it with an equivalent product without affecting its functionality or safety.

Article 5 : PricesAll prices are expressed in euros (€) and include VAT unless otherwise stated. Unless specified otherwise, the displayed prices are rental prices charged on a monthly basis. Piternel reserves the right to modify its prices at any time. Any price changes shall not apply retroactively to confirmed orders.

Article 6 : PaymentPayment shall be made: • using one of the payment methods offered on the website (credit/debit card, bank transfer, etc.); • before the equipment is made available, unless otherwise agreed in writing. Piternel may require: • a refundable security deposit, which will be returned after the equipment has been inspected and returned in satisfactory condition; • or partial or full prepayment.

Article 7 : DeliveryThe equipment shall be delivered: • to the address specified by the customer; • within the selected delivery time slot (indicative only). Piternel shall not be liable for delays caused by third parties (such as carriers) or by events of force majeure.

Article 8 : Right of WithdrawalIn accordance with Book VI of the Belgian Code of Economic Law, consumers have the right to withdraw from the rental agreement within 14 calendar days, provided that the equipment has not yet been used. The right of withdrawal does not apply if: • the equipment has already been used; • hygiene seals have been removed or broken; • the rental period has started with the customer's express prior consent.

Article 9 : Use of the EquipmentThe customer undertakes to: • use the equipment only for its intended purpose; • comply with all safety instructions; • not lend, assign, or sublet the equipment to third parties. Any modification or improper use of the equipment shall be the sole responsibility of the customer.

Article 10 : Maintenance and HygienePiternel guarantees that all equipment is: • inspected; • cleaned; • disinfected; • compliant with applicable safety standards. The customer agrees to return the equipment: • in a condition reflecting normal wear and tear; • clean; • complete, including all accessories.

Article 11 : LiabilityPiternel shall not be liable for: • improper use of the equipment; • use contrary to the supplied instructions; • defects resulting from external intervention or unauthorised modifications. In all circumstances, Piternel's liability shall be limited to the amount of the rental fees paid by the customer.

Article 12 : Damage, Loss or TheftIn the event of: • loss; • theft; • abnormal damage to the equipment, Piternel reserves the right to: • retain all or part of the security deposit; • charge the customer for repair or replacement costs.

Article 13 : Early TerminationThe customer may terminate the rental agreement before the agreed end date provided that: • the notice period specified at the time of booking is respected; • all amounts due up to the effective return of the equipment are paid.

Article 14 : Personal DataPersonal data are processed in accordance with the General Data Protection Regulation (GDPR). Customers have the right to access, rectify, and request the deletion of their personal data in accordance with applicable legislation.

Article 15 : Governing Law and JurisdictionThese Terms and Conditions shall be governed by Belgian law. Any dispute arising from these Terms and Conditions shall fall within the exclusive jurisdiction of the courts of the judicial district where Piternel has its registered office, unless mandatory legal provisions provide otherwise.

Article 16 : ContactFor any questions, please contact: info@piternel.com

Last updated: June 2026