Terms of use

TERMS OF USE

Article 1 : Purpose

These Terms of Use govern access to and use of the website XXX (hereinafter « the Website ») by anyone who visits it (hereinafter « the User »). The rental of equipment ordered on the Website is governed by our General Terms and Conditions of Rental and Sale (GTC). By browsing the Website, the User accepts these Terms of Use.

Article 2 : Publisher of the Website

The Website is published by Piternel BV/SRL, with its registered office at Avenue Louise 209A, Box 7, 1050 Brussels, Belgium, registered with the Crossroads Bank for Enterprises under number BE1032.635.175. Full details of the publisher and the host are given in the Legal Notice.

Article 3 : Access to the Website

The Website is available free of charge to any User with Internet access. Connection and equipment costs are borne by the User. Piternel endeavours to keep the Website available at all times, without being bound to do so. Access may be suspended, in particular for maintenance or updates, without notice or compensation.

Article 4 : Customer account

Booking equipment requires a personal account. The User undertakes to provide accurate information and to keep it up to date. The User is responsible for keeping their password confidential and for any activity carried out from their account. In the event of unauthorised use, they shall inform Piternel without delay at info@piternel.com. Piternel may suspend or delete an account in the event of a breach of these Terms of Use.

Article 5 : Use of the Website

The User undertakes to use the Website fairly and lawfully. In particular, they shall not: • disrupt its operation or compromise its security, • access it or extract its content by automated means, • publish content that is unlawful, abusive, defamatory or infringes the rights of others.

Article 6 : Customer reviews

The User may leave a review of their rental. Every review is read by the Piternel team before it goes online, and may not be published if it breaches these Terms of Use or is unrelated to the service. By sending a review, the User authorises Piternel to publish it on the Website, unchanged, under the first name or nickname given.

Article 7 : Intellectual property

The structure of the Website, its texts, illustrations, photographs, logos and trademarks are the property of Piternel or its partners and are protected by intellectual property law. Any reproduction, representation or use, in whole or in part, without the prior written consent of Piternel is prohibited.

Article 8 : Liability

Piternel takes care that the information published on the Website is accurate, but cannot guarantee that it is complete or free of errors. Product photographs are not contractually binding. Piternel shall not be liable for any damage resulting from an interruption of the Website, a virus or any use of the Website that does not comply with these Terms of Use. The Website may contain links to third-party websites, whose content Piternel does not control and for which it accepts no liability.

Article 9 : Personal data

Piternel processes the User’s personal data (identity, contact details, delivery address, booking history) to manage their account, their bookings, their payment and the customer relationship, in accordance with the General Data Protection Regulation (GDPR). Payments are processed by Stripe: Piternel never has access to full card details. Data is kept for the duration of the contractual relationship and then for the periods required by law. It is never sold. The User has the right to access, rectify, erase, restrict, object to and port their data, which they may exercise at info@piternel.com. They may also lodge a complaint with the Data Protection Authority (www.dataprotectionauthority.be). More information: XXX (privacy policy).

Article 10 : Cookies

The Website only uses the cookies it needs to work: the User’s session, their basket, their language and the security of forms. At payment, Stripe sets its own cookies to prevent fraud. These cookies are not used for advertising or tracking and therefore do not require prior consent.

Article 11 : Changes to the Terms of Use

Piternel may amend these Terms of Use at any time. The applicable version is the one online when the Website is visited.

Article 12 : Governing law and jurisdiction

These Terms of Use are governed by Belgian law. Any dispute regarding their interpretation or performance falls within the jurisdiction of the courts of Brussels, subject to mandatory consumer protection rules.