FAQ - Piternel

PRODUCTS & Services

Quality & Safety

DELIVERY & RETURNS

Subscription & Payment

FAQ – YOUR FREQUENTLY ASKED QUESTIONS

Products & Services

Why buy equipment you'll only use for a few months?

At Piternel, we believe the real question isn't “Why rent?” but “Why buy products that will only be used for a few months?” We've created an alternative that gives families access to the best equipment, at the right time, without the hassle of buying, storing or reselling at a loss.

What are the benefits of renting with Piternel?

How do Piternel packs work?

Can I change my pack as my child grows?

What happens when my child no longer needs the equipment?

What's in each pack?

Is the equipment new or already used?

Can I rent just a product or just a pack?

Quality & Safety

How are the products cleaned and disinfected?

How do you check the condition of the equipment?

How do you guarantee the safety of the equipment?

Do the products comply with European standards?

What happens if a product no longer meets your standards?

What should I do if an item breaks down?

Our quality commitment

Systematic checks before every rental
A detailed checklist before every delivery and after every return: condition, working order, safety and cleanliness.
Disinfection by specialist professionals
Specialists in nursery equipment care, and a dry cleaner for textiles, after every return.
Equipment that meets European standards
We only offer equipment that meets current European standards.
Brands selected for their quality and safety
Brands known for their reliability and their results in independent tests.

Livraison & retours

Which areas do you deliver to?

How long does delivery take?

What should I do if I want to end my rental?

How does the collection of the equipment work?

What happens if I move house?

Can I have the equipment delivered to a loved one I'm giving it to?

What happens if a product is damaged during the rental?

Subscription & Payment

How long does a subscription last?

Can I extend or shorten my rental?

Can I pause or change my subscription?

How does payment work?

Is there a deposit to pay?

A QUESTION? A BESPOKE REQUEST?

GET IN TOUCH WITH US!Do you have a question about our service, would you like to reserve a pack for a few months' time, or is the product you want no longer available? We can give your request a personal answer!